Tailor-made AI agents. Hand-built with you.
Every Enterprise deployment is bespoke — trained on your conversations, integrated with your stack, and delivered with a dedicated Solutions Architect who walks the rollout with you week by week. Voice, WhatsApp, email, web. Engineered for uptime. Audit-ready. Contractually backed.
Link AI was the only vendor that cleared our security review, integrated with our stack, and committed to a contractual SLA. without a six-month rollout.
Link AI Customer Success
Named to every Enterprise account
Talk to enterprise sales
Trusted by enterprise teams in operations, IT, and security
What Enterprise customers receive
Deployable at scale
Voice, WhatsApp, email, web on one platform. Sub-2-second voice answer, 99 languages, throughput sized to forecast. Single-tenant available.
Built for your stack
Salesforce, HubSpot, ServiceNow, Zendesk, Dynamics, NetSuite. Twilio, Vonage, Genesys, Five9, AWS Connect. SAML, OIDC, SCIM. BYOK LLM or use ours.
Backed by a contractual SLA
99.99% uptime SLA, service credits, quarterly attestation. Sub-1-hour first response on Sev-1, 24/7. Direct engineering escalation.
Identity and access
SAML SSO via Okta, Azure AD, Google Workspace. SCIM, RBAC, immutable audit logs to your SIEM. MFA for admins.
Data residency and isolation
Residency in US, EU, or Israel. Tenant isolation by default; single-tenant on Enterprise. Your data never trains shared models.
A Solutions Architect on every account
Named Solutions Architect and CSM on every account. Quarterly business reviews, roadmap input, feature-flag early access.
Link AI was the only vendor that cleared our security review, integrated with our stack, and committed to a contractual SLA. without a six-month rollout.
Production AI, on terms that pass procurement
Link AI Enterprise
Security and compliance engineered for enterprise procurement.
SOC 2 Type II, ISO 27001 (in progress), HIPAA-eligible with BAA, GDPR, CCPA. AES-256 + TLS 1.2+, CMEK on request, immutable audit logs, RBAC, SCIM, SAML SSO. Questionnaires in five business days.
Your data, your tenant
Single-tenant available. Residency in US, EU, or Israel. Conversations never train shared or third-party models. CMEK on request.
Encryption and key management
AES-256 at rest, TLS 1.2+ in transit. Automatic key rotation. CMEK supported. HSM-backed key storage for production.
Audit logs and access governance
Every API call, config change, and agent action logged to immutable audit trails, exportable to your SIEM. RBAC, MFA, quarterly access reviews.
Built for the teams that own the decision.
Four teams evaluate, deploy, and run Link AI. We build for all four.
For IT and Platform teams
- SAML SSO with Okta, Azure AD, Google Workspace
- SCIM provisioning and RBAC
- Audit log export to your SIEM
- REST API with semantic versioning
- Sandbox environment included
For Security and Compliance teams
- SOC 2 Type II, ISO 27001 in progress
- HIPAA-eligible with BAA
- GDPR and CCPA compliant
- Security questionnaires returned in five business days
- Penetration test reports under NDA
For Operations and Customer Experience
- Sub-2-second voice answer time
- 99 languages supported
- Contractual uptime SLA
- Named Solutions Architect and quarterly business reviews
- Real-time dashboards for queue and agent health
For Procurement and Legal
- Standard MSA available on request
- Customer-specific DPA and BAA
- Annual or multi-year contracts with predictable pricing
- Invoiced billing in USD, EUR, or ILS
- NET 30 to NET 60 terms
Runs with the systems you already have.
Pre-built connectors we maintain, plus a documented API for everything else.
CRM and customer systems
- Salesforce, HubSpot, ServiceNow
- Zendesk, Intercom, Freshdesk
- Microsoft Dynamics and NetSuite
- Documented REST API for the rest
Voice and telephony
- Twilio, Vonage, Genesys
- Five9 and AWS Connect
- Microsoft Teams
- Native SIP trunking
Identity and provisioning
- SAML 2.0 and OIDC
- SCIM 2.0 provisioning
- Okta, Azure AD, Google Workspace
- Ping Identity
Models and observability
- Bring your own LLM keys
- OpenAI, Anthropic, Azure OpenAI, Google
- Webhooks to Datadog
- Snowflake, BigQuery, S3 exports
Support that meets your SLA. In writing.
Every Enterprise contract: named CSM, named Solutions Architect, 24/7 incident channel with engineering on call.
Dedicated Customer Success Manager
- Single point of accountability
- Covers onboarding through renewal
- Quarterly business reviews with usage analytics
- Written success plan with shared metrics
Named Solutions Architect
- Engineer assigned from kickoff to production
- Architecture and integration reviews
- Direct line on Sev-1 incidents
- Collaboration with your engineering team
24/7 priority support with contractual SLA
- Sev-1 first response under one hour
- Sev-2 first response under four hours
- 24/7 coverage with engineering on call
- Automatic service credits on breach
- Real-time status page
Roadmap input and early access
- Quarterly roadmap sessions with product
- Feature-flag access before general availability
- Direct channel to engineering
- Capability requests prioritized
Procurement, legal, and finance.
Engineered to clear vendor onboarding without a six-month negotiation.
Master Service Agreement
- Standard MSA available for redline
- Customer paper accepted on qualified opportunities
- Mutual NDA before security review
DPA, BAA, and Trust Center
- Customer-specific Data Processing Agreement
- Business Associate Agreement for HIPAA
- Trust Center with SOC 2 report
- Sub-processor list available
- Penetration test summary under NDA
Contracts and pricing
- Annual or multi-year contracts
- Per-seat or per-conversation pricing
- Volume discounts at scale
- Committed-use options for large deployments
Billing and insurance
- Invoiced billing in USD, EUR, or ILS
- NET 30 to NET 60 terms
- Cyber liability certificates on request
- Errors and Omissions (E&O) certificates on request
Predictable rollout. In writing.
Most Enterprise customers go live in eight weeks. The plan is shared in week one.
- 1Week 1 — Kickoff and security review
- Kickoff with sponsor, Solutions Architect, and security lead
- Security questionnaire, DPA, and BAA exchanged
- Data ingestion plan signed off
- 2Weeks 2-4 — Agent training and integration build
- Agent trained on your conversations and SOPs
- CRM, helpdesk, and telephony integrations built
- Tested end-to-end in your sandbox
- 3Weeks 5-6 — Pilot rollout
- Controlled pilot on one or two inbound queues
- Joint review of transcripts and escalation rates
- Tuning cadence agreed with operations
- 4Week 7 — Production rollout
- Production cutover with monitoring and alerting
- Documented rollback plan in place
- SLA goes live and direct engineering escalation enabled
- 5Week 8 and beyond — Optimization and QBRs
- Weekly optimization standups for the first 90 days
- Quarterly business reviews thereafter
- Roadmap input sessions scheduled into your calendar
Deploy production AI at enterprise scale.
Scoped pilot in weeks, not quarters. Security pack, MSA, and Solutions Architect on call one.